How To Send A Secure Message or Documents

How To Send A Secure Message or Documents

LAFPP Members now have the ability to send secure messages and upload documents or completed forms. Please follow the detailed steps below on how to send a message or submit documents. 

Important: In order to access your information, you must first register to the MyLAFPP member portal. Please refer to the MyLAFPP Helpdesk on how to register and other helpful self-service “How-to’s.”

STEP 1: Log Into Your MyLAFPP Account.

A. Enter Your Username and Password, then click Sign In
Note: Logging in with an email address does not work at this time.

MyLAFPP login page with fields for username and password


B. Verify Authentication

Note: A passcode will be sent to default verification method.
You may change methods by clicking the icons below alternative login methods, if available.

IDCS verification screen displaying email and phone number options for user authentication

STEP 2:  Click on “Send Us a Message”

MyLAFPP member homepage displaying dashboard with document upload feature

STEP 3: Click the blue link labeled “Please Click to Send Us a Message!”

MyLAFPP contact form with option to send a message and upload supporting documents

STEP 4: Fill out all the required information.

Note: Be sure to select the correct section based on your request.

Jotform submission page with fields and option to upload documents

STEP 5: You will see a confirmation message that your submission has been successfully sent. You can now close the window to return to your account.

Jotform confirmation screen indicating successful document upload submission

Contact Us

If you require further assistance please contact the Communications & Education Section at (213) 279-3155 or (844) 885-2377, Monday-Friday from 7:30 a.m. to 4:30 p.m. (PDT), excluding weekends and City Holidays.