b'MEMBER OUTREACHOne of the Plans fundamental duties is to communicate benefits information to members and other stakeholders. Information is disseminated through written communications such as Summary Plan Descriptions (SPDs), benefits handbooks, newsletters, targeted email notifications, annual reports, and the Departments online resources (e.g., website, social media).Staff also provides benefits education by phone, in-person, video conference, and by attending various outreach events with members and their beneficiaries. Staff interacted with 2,967 members in 113 virtual and in-person sessions. Our participation at various events provides an opportunity to speak directly with members to help them understand their retirement benefits. As part of our strategic goals, we are committed to enhancing our customer service, communications efforts, and outreach to members. A summary of the events conducted over the last two fiscal years is provided below.Fiscal Year 22-23 Fiscal Year 23-24Number ofMembersNumber ofMembers Outreach Events EventsReached EventsReachedNew Recruit Talks Staff develops and conducts presentations14 462 16 560specifically for new hires of the Fire, Police, Harbor, and Airport Departments.Benefits Presentations Staff conducts benefit presentations virtually and on location at fire stations,43 831 69 1,108rollcalls, and training days for members in various tiers and/or stages of their careers, and in-house focus groups. Financial Planning EducationSeminars/Webinars Together with the Financial Planning7 203 10 396Education Consultant, staff holds seminars and webinars to assist members at specific stages of retirement planning. Other Outreach Events Staff participates at various outreach events sponsored by the sworn32 1,952 18 903departments and associations for active and retired members.Total 96 3,448 113 2,967SECTION 6 Statistical 135'