b'2020 InresponsetotheglobalCOVID-19pandemic, allin-personseminarsandmembercounseling services were transitioned to virtual sessions. As a continued effort to protect the health and safety of staff and members, coupled with the positive response to these new formats, all virtual services have become a permanent service delivery option.2022-2023 A permanent telecommuting and on-site hybrid work environment was implemented for staff.'