b'MEMBER OUTREACHOne of the Plans fundamental duties is to communicate benefits information to members and other stakehold-ers. Information is disseminated through written communications such as Summary Plan Descriptions (SPDs), benefitshandbooks,newsletters,targetedemailnotifications,annualreports,andtheDepartmentsonline resources (e.g., website, social media).Staff also provides benefits education by phone, in-person, video conference, and by attending various outreach events with members and their beneficiaries. Staff interacted with 3,487 members in 148 virtual and in-person sessions. Our participation at various events provides an opportunity to speak directly with members to help them understand their retirement benefits. As part of our strategic goals, we are committed to enhancing our customer service, communications efforts, and outreach to members.A summary of the events conducted over the last two fiscal years is provided below. Fiscal Year 23-24 Fiscal Year 24-25Number ofMembersNumber ofMembers Outreach Events EventsReached EventsReachedNew Recruit Talks Staff develops and conducts presentations16 560 15 408specifically for new hires of the Fire, Police, Harbor, and Airport Departments. Benefits Presentations Staff conducts benefit presentations virtually and on location at fire stations, rollcalls, and69 1,108 103 1,474training days for members in various tiers and/or stages of their careers, and in-house focus groups. Financial Planning EducationSeminars/Webinars Together with the Financial Planning10 396 10 567Education Consultant, staff holds seminars and webinars to assist members at specific stages of retirement planning. Other Outreach Events Staff participates at various outreach events18 903 20 1,038sponsored by the sworn departments and associations for active and retired members. Total 113 2,967 148 3,487SECTION 6STATISTICAL 135'